NMIMS Semester 3 JUNE 2024 ITSM Assignments
Cloud Computing
1. You are invited by the Government of Tajikistan to advise on deployment of cloud for their e-governance services. The Government is very keen to reduce the total cost of ownership and increase scalability of its e-governance infrastructure. As such, it is evaluating the use of cloud and the right choice for the deployment model. You have been asked to provide a brief report explaining pros and cons of each cloud deployment model for e-governance systems in Tajikistan.
2. PaisaHiPaisa is an FinTech startup being incubated at IIT Powai. As a startup, it is looking for the right cloud solution to enable its Dev Team to accelerate its Product Development. As such, PaisaHiPaisa is evaluating commercially available technology platforms for cloud computing. Specifically, it is evaluating
(a) whether to opt for IaaS, PaaS, or SaaS and
(b) AWS, Azure, GCP. You are invited to provide a comparison of these choices and recommend the most suitable combination for them. You may get more details by visiting the web site of these firms or you can make your own assumptions.
3. The Top Management of Gharaonda Homes is meeting to discuss their plan for a New CRM Solution. The CIO, Mr. Swaminathan, is of the strong opinion that the company should implement a Custom On-Premise CRM solution to be developed by the company’s regular IT Partner. On the other hand, Ms Batra, the CFO, is keen to move to a cloud Cloud-based SaaS CRM solution. The debate is getting heated as Ms Batra also recalled past IT system implementation failures.
a. What arguments can Mr. Swaminathan make in favor of in-house CRM implementation?
b. What arguments can Ms Batra make in favor of a Cloud-based SaaS CRM solution?
E-Business
1. You have been hired as a consultant for an upcoming startup in the online gaming marketplace. Discuss the online marketing tools and strategies you would recommend for promoting the company?
2. You as proprietor of a popular restaurant chain which is currently exploring revenue models to diversify and boost streams of income. Explain different types of revenue models applicable to cloud kitchen outlets. Address the potential challenges associated with each revenue model and analyze the influence of technology on these revenue models.
3. The rapid growth of online shopping for gifts in India has led to the increased significance of providing a seamless and user-friendly experience to customers.
a. Discuss significance of shopping cart capabilities (any 3) that online gift apps can offer by providing comprehensive explanation and illustrate how they benefits users. (5 Marks)
b. Evaluate advantages and disadvantages of each shopping cart capability discussed in the previous sub-question.
Fundamentals of Big Data & Business Analytics
Please watch the movie Moneyball to better understand the context of the questions in the below assignment. If you cannot watch the match, you could still read a ton about it on the internet, specific to your questions and understand the context.
1. The movie Moneyball showcases the application of analytics in professional baseball to identify undervalued players and optimize team performance. Discuss how the concepts of descriptive analytics, predictive analytics, and prescriptive analytics are demonstrated in Moneyball. Provide specific examples from the movie to support your explanation.
2. One of the key challenges faced by the protagonist in Moneyball is resistance to change from traditional scouts and baseball management. Analyze the role of organizational change management in the adoption of analytics-driven decision-making, as depicted in the movie. How did Billy Beane overcome resistance and drive adoption of the Moneyball approach within the Oakland Athletics organization?
3. a. Moneyball emphasizes the importance of data visualization in conveying insights to stakeholders. Identify and describe a specific scene from the movie where data visualization techniques are used to communicate analytical findings. How does this scene highlight the significance of effective data visualization in decision-making processes?
b. Discuss the significance of big data and cloud storage in the context of Moneyball. How did the availability of large volumes of data and cloud-based processing platforms enable the Oakland Athletics to gain a competitive advantage in player recruitment and team management? Provide examples from the movie to support your explanation.
IT Infrastructure Management
1. Explain the six core ingredients which form the basis of IT design of an establishment with relevant example for each ingredient.
2. How will you describe the importance and execution of gap analysis to your team usually undertaken by organizations during business continuity planning?
3. You have to represent your organization at an international IT expo. Most of the visitors, clients and service providers have questions around some common topics of interest pertaining to cloud computing. You have to address and answer the following questions they have on the topic.
a. What are the common types of roles in a cloud environment?
b. On the basis of location, how will you classify cloud computing?
Emerging Technologies: IoT, Augmented Reality, Virtual Reality
1. Imagine you are a tourism consultant advising a coastal city, Seaview, known for its picturesque beaches and rich cultural heritage. The city council is exploring innovative ways to attract tourists and enhance their experiences. One proposal gaining traction is integrating virtual reality (VR) technology into the tourism sector. Seaview’s tourism board envisions leveraging VR to offer immersive experiences that showcase the city’s natural beauty, historic landmarks, and vibrant culture. They plan to develop VR tours that allow users to explore Seaview’s attractions from the comfort of their homes, providing a teaser of what the city offers and enticing them to visit in person. Additionally, they aim to set up VR experience centres in the town, where tourists can engage in interactive VR simulations, such as underwater dives to explore coral reefs, virtual visits to ancient ruins, or guided tours through bustling marketplaces. As a tourism consultant for Seaview, how would you propose integrating VR technology to enhance the city’s tourism experiences? Provide specific examples of VR applications tailored to Seaview’s attractions and target audience. Additionally, discuss strategies for overcoming logistical and technical challenges associated with implementing VR in tourism, including content creation, equipment maintenance, and user accessibility.
2. How can augmented reality (AR) be effectively integrated into educational settings to enhance student learning experiences across various subjects and grade levels? Give examples of AR applications in education and discuss the potential benefits and challenges of their implementation. Additionally, how can educators ensure that AR technology is utilized in ways that support pedagogical goals, promote student engagement, and cater to diverse learning styles?
3. Imagine a rapidly growing metropolitan area, CityX, striving to transform into a smart city. CityX aims to leverage cutting-edge technologies like IoT sensors, AI-driven analytics, and interconnected infrastructure to enhance efficiency, sustainability, and citizen services. As part of this transformation, CityX plans to deploy a network of sensors across public spaces, transportation systems, and utilities to gather real-time data for various purposes, including traffic management, waste management, and public safety. However, amidst the excitement of progress, concerns about privacy and security have surfaced among residents, advocacy groups, and policymakers. Some residents worry that the extensive data collection may infringe upon their privacy rights, raising questions about who has access to the data, how it will be used, and whether individuals’ identities will be protected. Additionally, there are concerns about the potential for data breaches or misuse, leading to identity theft, surveillance, or manipulation of personal information. The city government faces the challenge of balancing the benefits of smart city technologies with the need to address these privacy and security concerns. On the one hand, proponents argue that the data collected can improve urban planning, optimize resource allocation, and enhance public safety, leading to a better quality of life for residents. On the other hand, critics warn that unchecked data collection and surveillance could erode trust in government, stifle civil liberties, and exacerbate social inequalities. CityX must navigate this delicate balance between innovation and safeguarding individual rights as it moves forward with its smart city initiatives. The city council is tasked with developing robust policies and regulations to ensure transparency, accountability, and data protection. They must engage with stakeholders to address concerns, establish clear guidelines for data governance and usage, and implement robust cybersecurity measures to mitigate data breaches or unauthorized access risks.
a. As a CityX city council member, how would you address the privacy and security concerns surrounding implementing smart city technologies? (5 Marks)
b. What strategies would you propose to ensure that CityX reaps the benefits of innovation while safeguarding the privacy rights and security of its residents? How would you engage with stakeholders to build trust and consensus on these critical issues?
IT Project Management
1. What factors are considered when assessing project feasibility in IT project management? How does feasibility impact project initiation? Explain the concept of a request for proposal (RFP) in the context of IT projects. What information does an RFP typically include?
2. You have been hired as a project manager by a leading IT consulting firm to oversee the implementation of a new enterprise resource planning (ERP) system for a multinational corporation. The ERP system aims to streamline business processes, enhance data visibility, and improve decision-making capabilities across various departments. Create a brief plan with following pointers.
i. Define the scope of the project, including key deliverables, milestones, and project objectives.
ii. Create a Work Breakdown Structure (WBS) to decompose the project scope into manageable tasks and sub-tasks
3. RASHA Corporation, a leading technology company, is facing a challenge in allocating resources to multiple ongoing projects. The company has several high-priority projects in various stages of development, each requiring a different set of resources and expertise. As the head of the project management team, you are tasked with effectively managing the allocation of resources to ensure successful project completion while maximizing resource utilization. As the project manager, how would you approach the allocation of resources to the multiple ongoing projects at RASHA Corporation? Discuss the following aspects in detail:
3. a. Resource loading and resource leveling techniques you would employ to balance resource allocation across projects and avoid resource overloading.
b. Strategies for allocating scarce resources to projects with competing priorities and ensuring equitable distribution of resources and the application of Goldratt’s critical chain methodology to optimize resource utilization and minimize project delays.
