NMIMS Semester 3 December 2024 ITSM Assignments
Cloud Computing
1. You are invited by the Government of Wakanda to advise on deployment of cloud for their e-governance services. The Government is very keen to reduce the total cost of ownership and increase scalability of its e-governance infrastructure. As such, it is evaluating the use of cloud and the right choice for the deployment model. You have been asked to provide a brief report explaining pros and cons of each cloud deployment model for e-governance systems in Botswana.
2. You are the VP of IT at Ramgarh Cooperative Bank (RCB), which has been acquired by BiggBank, one of India’s largest banks. Historically, the Management of RCB has been very conservative regarding their IT Dept., which has been regarded as a Support Function & Cost Center. Hence, RCB’s IT Assets, including several critical Legacy Banking Apps are completely On-Premise.
As part of the acquisition, the CIO of BiggBank has asked you to prepare a Cloudification Strategy document. This needs to address (almost) complete migration of all On-Premise Assets to the Cloud and as well, address App Modernization / App of the Legacy Banking Apps. This Cloudification Strategy document needs to answer the following questions…
Which Cloud Services do you intend to use – i.e., IaaS, PaaS and/or SaaS?
Which Cloud Service Provider do you feel would be the best fit – i.e., AWS, Azure, or Google App Engine?
Prepare an Approach Document to serve as the basis of an Executive Meeting with the BiggBank CIO to discuss this initiative. You may get more details by visiting the web site of these CSPs or you can make your own assumptions.
3. The Top Management of Hippocrates Pharma is meeting to discuss their plan for a new Production Planning Software. The COO, Mr. Unnithan, and the CFO, Ms. Sinha, are of the strong opinion that the company should develop and implement Customized, On-Premise Production Planning Software to be developed by the Company’s long-term IT Service Provider. This is because Mr. Unnithan feels that the company’s products and processes are unique and need a customized solution.
On the other hand, both Ms. Naidu, Head of Sales and Mr. Sandhu, CIO are keen to move to a popular SaaS-based ERP Product and use their Production Planning Module. Mr. Sandhu also intends to use other modules in this ERP for other Departments. The debate is getting heated as Mr. Unnithan also recalled past IT system implementation failures.
a. What arguments can Mr. Unnithan make in favor of in-house Custom On-Premise Production Planning Software?
b. What arguments can Mr. Sandhu make in favor of a SaaS-based Production Planning Module?
E-Business
1. As the owner of a popular online gaming platform, you are currently exploring various revenue models to diversify and enhance your income streams. Explain the different types of revenue models applicable to e-businesses. Additionally, identify which revenue models are most suitable for the popular online gaming platform. Address the potential challenges associated with each revenue model and how they may influence the success of the gaming platform.
2. In an online gifting business, acquiring customer data is essential for understanding your target audience and improving your marketing strategies. Enlist the various methods for collecting customer data online and provide concise explanations for passive (at least 2) and active (at least 2) data collection techniques used by online gifting apps. Additionally, discuss the ethical considerations associated with each data collection method used by online gifting companies.
3. Case study on cloud kitchen business
Imagine you have been hired by a cloud kitchen restaurant business to enhance their operational productivity as an operations consultant. To improve their operations, you decide to introduce the concepts of e-SCM (electronic supply chain management) and e- CRM (electronic customer relationship management) to the management team, explaining their potential benefits
a. Explain how implementing e-SCM can help the cloud kitchen manage its supply chain more efficiently and effectively, while implementing e-CRM can help the business better understand and serve its customers.
b. Describe how the cloud kitchen restaurant can integrate e-SCM and e-CRM to create a more efficient and customer-centric business model.
Fundamentals of Big Data & Business Analytics
1. Consider a hypothetical scenario in the financial industry where a retail bank is looking to enhance its customer segmentation strategies using big data analytics. Discuss how the concepts of descriptive, predictive, and prescriptive analytics can be applied to analyze customer transaction data and improve marketing campaigns. Provide specific examples of analytical techniques and potential business outcomes.
2. Imagine a healthcare organization aiming to reduce readmission rates for patients with chronic diseases. Explain how big data analytics can help identify high-risk patients, predict readmission likelihood, and prescribe personalized interventions to improve patient outcomes. Illustrate the application of descriptive, predictive, and prescriptive analytics in addressing this healthcare challenge.
3 a) A leading consumer goods company wants to optimize its supply chain operations to reduce inventory costs and improve product availability. Describe how descriptive analytics can be used to analyze historical sales data and identify demand patterns. Provide examples of data visualization techniques that can aid in understanding supply chain dynamics and optimizing inventory levels.
b) In the transportation sector, a logistics company is seeking to enhance route optimization and fleet management using big data analytics. Discuss how descriptive analytics can be applied to analyze transportation data, such as vehicle GPS coordinates and delivery times. Additionally, explain the role of predictive analytics in forecasting traffic patterns and optimizing delivery routes for efficiency and cost savings.
IT Infrastructure Management
1. Would you consider implementing ITIL as a framework to enhance the efficiency of IT service delivery in your organization? Outline the crucial factors that would influence your decision to either adopt or reject this approach.
2. Explain the key elements of a virtualization platform at the enterprise level. If you were responsible for training your team on how to implement and manage these components, what specific aspects would you focus on during the training?
3. You are the Head of Information Technology at TechVantage Solutions. Due to the ongoing shift to remote work and the increasing need for virtual connectivity, your CEO has asked you to speak at the upcoming company-wide meeting. As part of your address, you need to outline the core responsibilities of IT system management and be prepared to advise a team member on different organizational management approaches.
a. What are the primary responsibilities involved in IT system management?
b. How would you explain different organizational management approaches to a team member seeking guidance?
Emerging Technologies: IoT, Augmented Reality, Virtual Reality
Q1. “CityTech Solutions,” a company specializing in smart city infrastructure, has been tasked with implementing an IoT-based system to enhance urban management and improve the quality of life in the city of “Innovapolis.” The smart city project includes deploying IoT sensors for traffic management, waste management, and energy efficiency. However, the implementation has encountered several challenges, including issues with interoperability between different IoT systems, data privacy concerns, and difficulties in maintaining and scaling the infrastructure. Identify and explain the key challenges CityTech Solutions faces in deploying IoT technologies in Innovapolis. Discuss how these challenges affect the effectiveness of the smart city initiatives.
Q2. “EduTech Innovations,” a technology company, has developed an augmented reality (AR) platform to enhance school educational experiences. This AR platform aims to provide interactive learning environments by overlaying digital information on physical objects and environments. The platform includes virtual lab simulations, interactive 3D models of historical events, and immersive language learning scenarios. Despite its promising potential, EduTech Innovations faces several challenges integrating AR into the educational system, including limited teacher training, resistance to change, and high implementation costs. Identify and explain the key challenges EduTech Innovations faces in integrating augmented reality (AR) into educational settings. Discuss how these challenges impact the effectiveness and adoption of AR technology in schools.
Q3. “SmartLogix,” an IoT-based logistics company, has implemented a range of Internet of Things (IoT) devices to monitor and manage its fleet operations, including GPS trackers, temperature sensors, and real-time diagnostics tools. Despite initial excitement about IoT’s benefits, SmartLogix faces several challenges in fully leveraging these technologies. The company is encountering data integration problems, security vulnerabilities, and high costs associated with maintaining and scaling IoT infrastructure.
a) Identify and explain the key challenges SmartLogix faces in implementing and utilizing IoT technologies for its logistics operations. Discuss how these challenges impact the effectiveness and efficiency of IoT solutions.
b) Propose strategies that SmartLogix can employ to overcome these challenges and enhance the effectiveness of its IoT implementation. Consider solutions related to data integration, security, and cost management.
IT Project Management
Q1. What are the key steps involved in project closure, and why is this phase critical for project management? Include a brief description of project evaluation and administrative closure.
Q2. You are managing a project with high-risk factors, and you need to develop a comprehensive risk management plan. What steps would you take to identify, analyze, and mitigate these risks to minimize the impact on the project?
Q3. Your Company has been hired by an e-commerce start up to design and develop a new online platform. The project is complex, involving multiple teams and tight deadlines. During the design phase, the client makes significant changes to the original scope, requesting additional features like personalized product recommendations and advanced analytics. This scope change causes delays and budget overruns, putting the project’s success at risk.
a) As the project manager, how would you address the impact of these scope changes on the project timeline and budget? What steps would you take to minimize disruption to the project plan?
b) What measures would you implement to manage the increased workload and maintain team morale in light of the additional scope? In this scenario, what strategies could you employ to avoid future scope creep and ensure a successful project delivery despite these challenges?
